VeloChampion Returns & Exchange Policy

VeloChampion Returns Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from Velochampion.cc if you have purchased from any other such as Ebay or amazon, you must contact them to arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. 

When returning items to VeloChampion, please ensure the product is well packaged and protected from damage in transit. We recommend that you have proof of return.

• Gifted products can only be refunded to the original purchaser.
• All gift cards are non-refundable.
• If the product is not faulty, shipping costs will not be refunded.

We do not accept refunds on the following products, although if the product is the incorrect size we will be able to provide an exchange:

• Inner tubes
• Shorts
• Opened tubs of chamois cream

How To Make a Return / Exchange

Simply download our returns form, complete the relevant details and if possible print and send with your returned item in the post. If you do not have a printer, please complete the editable form and email to returns@maxgear.co.uk

Please send back your returned item to the following address:

Returns Department
Maxgear Limited
E1 Waterfold Business Park, 
Bury
BL9 7BR

Faulty Goods

VeloChampion is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

Refunds

If you are requesting a refund, you will be notified using the email address you supplied on your purchase records and also refunded to the card the original order was placed on.

Please allow up to 3 working days for the refund to be processed.

If you have received a refund conformation from VeloChampion, but not received the money in your account, please contact your bank.